Job Title: Customer Service & Spare Parts Specialist Company/Industry: Industrial equipment manufacturer Location: Proximity to Melville, NY Salary: $55-70K/yr Commensurate with experience + benefits Status: Direct hire; On-Site FT Mon-Fri Key Responsibilities • Act as the primary customer liaison—answering inquiries, processing purchase orders, confirming part numbers, and keeping clients proactively updated on order status. • Track open orders, manage the weekly back-order list, coordinate with vendors on expedited shipping, and provide timely updates on ETAs to prevent customer downtime. • Verify stock availability, create accurate shipping labels, packing slips, and bills of lading, and collaborate with warehouse and field service teams to ensure on-time delivery. • Generate accurate customer invoices tied to service reports, assist with month-end order reconciliations, and maintain organized digital customer account records. • Research and resolve pricing discrepancies, order adjustments, and return requests with a client-first, problem-solving mindset. Qualifications • High school diploma or equivalent (Associate/Bachelor's is a plus). • 2+ years of experience in customer service, order entry, or sales support (industrial, parts, or manufacturing distribution environments preferred). • Strong written and verbal communication skills with a customer-first attitude. • Proficiency in Microsoft Office (Word, Excel, Outlook) and hands-on experience with ERP/CRM databases. Compensation / Pay Rate (Up to): $55,000.00 - $70,000.00