Description WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. JOB SUMMARY Responsible for the timely and accurate completion of the application, certification and recertification processes; Assisting the property manager by addressing the daily needs and issues of residents; and responsible for Property operations in absence of the Property Manager, including problem-solving and making sound decisions. JOB DUTIES • Process applications, certifications, re-certifications and interim certifications by conducting applicant/resident interviews, obtaining 3rd verifications as necessary, calculating income/assets/medical expenses and entering data into the property management software. • Execute applicant lease documents in accordance with Volunteers of America policy and procedure. • Collection and posting of resident rents and utilities, deliver rent delinquency notices and review of resident ledgers to reconcile accounts. • Maintains applicant waitlist and resident files in accordance with program regulations., conducts semi-annual waitlist updates., and compiles program required documents for annual financial audit. • Enter coded invoices into property management software. • Monitoring the property and resolve minor issues and escalate more serious issues in the absence of the Property Manager • Collaborates with Service Coordinators to enhance resident quality of life. • Mandatory COS Certification, LIHTC and Fair Housing training required to be obtained through outside agencies as designated by VOA Colorado within 1 year of employment. • Predictable, consistent attendance. • Performs all other duties as assigned. Requirements • High school diploma or its equivalent and one-year administrative/clerical office experience. • One year of apartment management experience. • Basic math aptitude • Knowledge of computer operations to include databases and spreadsheets. • Demonstrated ability to communicate effectively and maintain good relations with residents and employees. • Good organization skills and the ability to multi-task. • Knowledge of Fair Housing Laws, state landlord/tenant rights and obligation. Position Type • Full time---this position will split their time between two properties in the portfolio (Sanctuary and Cadence) Pay Rate $22/hourly Benefit eligibility is based on job type/status Paid Holidays/Paid Time Off Volunteer/Wellness Day Tuition Assistance Pension and 403b Retirement Plan Health, Dental, Vision, Pet Insurance Life Insurance (Including Accidental Death & Dismemberment) Accident Insurance Employee Assistance/Work Life Balance Program Employee Discount Program LifeLock with Norton Public Loan Forgiveness Volunteers of America is an EEO Employer POSITION WILL REMAIN OPEN UNTIL FILLED VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE VETERANS ARE STRONGLY ENCOURAGED TO APPLY Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.