Description milk + honey | Culver City, CA Compensation: Starting at $85,000 annually + Performance-Based Bonus Opportunity Lead with Purpose. Drive Results. Inspire People. milk + honey is seeking an experienced General Manager to lead our luxury spa location in Culver City. We're looking for a dynamic, results-driven leader who combines strong business acumen with a passion for hospitality, team development, and exceptional guest experiences. As our General Manager, you'll take ownership of location performance, including revenue growth, profitability, operations, and employee engagement. You'll lead a talented team, develop future leaders, and create an environment where both guests and employees thrive.If you're a strategic thinker who leads with empathy, drives accountability, and approaches business challenges with an entrepreneurial mindset, we'd love to meet you. About milk + honey milk + honey is a growing collection of award-winning day spas dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our values of kindness, connection, integrity, inclusiveness, and excellence, we're passionate about creating exceptional experiences and meaningful career opportunities. What You'll Do Business Performance & Financial Leadership • Own location P&L, revenue targets, budgets, and profitability. • Develop strategies to drive sales, memberships, guest retention, and business growth. • Analyze financial and operational KPIs to improve performance, manage expenses, and optimize service utilization. Team Leadership & Talent Development • Lead, coach, and develop managers and high-performing teams. • Foster a positive, inclusive culture built on accountability, engagement, and professional growth. • Partner with Talent Acquisition and People teams on hiring, workforce planning, employee relations, and retention. Guest Experience & Operational Excellence • Champion luxury hospitality standards and exceptional guest experiences. • Drive guest satisfaction, service quality, rebooking, and membership performance. • Maintain operational efficiency, brand standards, and compliance with company policies and applicable regulations. Marketing & Community Engagement • Build local partnerships and community relationships throughout Culver City and Los Angeles. • Collaborate with Marketing to increase brand awareness, attract new guests, and drive revenue. What We're Looking For • Proven leadership experience in luxury hospitality, spa management, wellness, luxury retail, or a comparable service-driven business. • Demonstrated success managing P&L statements, budgets, revenue growth, and profitability. • Experience developing leaders, managing teams, and driving employee engagement. • Strong analytical, financial, and operational decision-making skills. • A guest-focused, hands-on leadership style with excellent communication and problem-solving abilities. • An entrepreneurial mindset with a passion for delivering measurable business results. What We Offer • Medical, dental, and vision insurance after 30 days • Paid time off upon hire • 401(k) with company match • Company-paid basic life and AD&D insurance • Monthly milk + honey spa credit • Generous discounts on spa, services and products • Leadership development and internal growth opportunities • Parental leave program Ready to make an impact? Apply today to become our General Manager in Culver City, CA. Requirements • Bachelor's degree or equivalent combination of education and relevant professional experience. • 5+ years of progressive management experience in luxury hospitality, spa, wellness, retail, or a comparable service-driven business. • Demonstrated experience leading large teams, including coaching and developing managers, driving accountability, and improving employee performance. • Proven P&L management experience with accountability for revenue growth, operating budgets, labor costs, and profitability. • Track record of achieving measurable business results through strategic planning, operational improvements, and exceptional guest experiences. • Strong business acumen, analytical skills, and ability to make sound decisions in a fast-paced, high-pressure environment. • Ability to foster an inclusive, high-performing culture that reflects milk + honey's core values of kindness, connection, integrity, inclusiveness, and excellence.