OVERVIEW: Manage dock team members and daily operations of the dock, including Wet Slips, Dry Slips, Basin and the front lot. KEY RESPONSIBILITIES: • Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members • Maintain dock machinery and equipment effectively and in a safe working condition • Schedule all maintenance and repairs for dock machinery with Service Manager • Responsible for setting dock employee work schedules around marine operations • Oversee and participate in the training of new dock employees • Audit forklift operator performance to make sure training, job performance and attitude are acceptable • Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area • Manage departmental expenses effectively • Establish and maintain positive relationships with other departments • Prepare for and participate in meetings with management or other department heads • Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers • Communicate with Marina Administrator or Shared Services on a regular basis in regards to storage related information • In the event that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day • Communicate customer satisfaction standards to all dock personnel • Resolve customer complaints and build loyal customer base for marina • Inventory boats in wet and dry storage weekly • Responsible for dipping and monitoring fuel tanks • Other duties as assigned PHYSICAL REQUIREMENTS: Physical requirements for a Dock Attendant can be physically demanding. Key physical demands include: • Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds. • Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day. • Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches. • Weather Conditions: Exposure to extreme weather conditions including heat and cold KEY RESULTS AREAS: • Safe and profitable operation of marina/dock operations • Severe weather prevention plan executed • Top condition facility, docks and customer areas • High level of customer service and responsiveness to issues • Establish and maintain positive relationships with all departments