GENERAL SUMMARY Looking for someone available Monday thru Thursday from 12-7pm and 2 Saturdays a month The Program Manager is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, they also monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. They also observes and coaches the teaching staff, ensuring robust instructional experiences. The Program Manager also communicates with the Center Director regularly to ensure quality and consistency of the customer experience. ESSENTIAL JOB FUNCTIONS • Observes and coaches instructional staff on a regular basis to ensure that teachers follow • Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust • Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan • Sets weekly goals with Center Director to drive sales growth • Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards • Ensures that all teachers are trained and certified to deliver Sylvan programs • Schedules and manages teaching staff to meet Center needs and to control labor costs • Partners with Center Director to run day-to-day operations including customer account management • Motivates and develops staff by providing ongoing learning opportunities • Ensures initial and ongoing progress assessments are administered according to Sylvan standards • Ensures that all staff who administer assessments are trained and certified • Monitors student progress to ensure goals are achieved and ongoing family needs are met • Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs • May also be required to make school visits, establish and maintain relationships with schools for partnership and marketing purposes • Checks students in and out of the Center with particular attention to student safety and well-being • Greets and assists students, parents, and potential customers according to Sylvan standards KNOWLEDGE REQUIRED • Bachelor's Degree in Education or in Communication • State or provincial teaching credentials (current or expired) • Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred • Knowledge of current educational policy • Previous retail and/or sales experience preferred • Familiarity with instructional technology and tablet computers • Experience using Microsoft Word and other standard business applications used by the Center • Knowledge of general office equipment such as copiers, printers, and office phones • Experience using social media (Facebook, Twitter, etc.) preferred SKILLS AND ABILITIES REQUIRED • Proven ability to engage, motivate, and inspire students to learn • Proven ability to supervise, coach, and develop teachers/instructional staff • Strong customer service, interpersonal, and communication skills • Strong analytical and problem solving skills • Proven ability to discuss and sell Sylvan products and services to new and existing customers • Strong organizational skills; Proven ability to manage multiple tasks and be flexible • Self-sufficiency in ownership of work and tasks • Proven ability to communicate effectively in writing as appropriate for the needs of the audience • Ability to work collaboratively; Strong team player • Ability to work a flexible schedule, including evenings and weekends • Ability to occasionally lift and/or move up to ten pounds The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.