Functional Consultant – Supply Chain Management (Semi-Conductor Industry)1 Key Responsibilities (Supply Chain Management) • Provide L2/L3 support for incidents and service requests related to: • Supply Chain Management – backlog reports, demand data issues. • Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions • Item Master – item attribute updates, Oracle PLM sync, technology group lookups • OSFM – lot translations, WIP flow, ASEK job receipts • Perform root cause analysis and coordinate with BSA and business teams for resolution • Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track Order to Invoice • Support Oracle Order Management, Receivables, and ModelN (Revenue Management): • Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions • Invoice email failures, MPL Customer Invoice Email Process issues • ModelN quote creation errors, WT import failures, price configuration issues • GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing) • B2B order automation failures and order management data fixes GTM (Oracle Global Trade Management) – Learning Track • Willingness to learn and support Oracle GTM functional areas: • Restricted Party Screening (RPLS) and Party Workbench • Product Classification (HTS/ECCN) and Item Workbench • Trade Transactions and Transaction Workbench • GTM hold release and Oracle EBS–GTM sync issues • AES Filing, Declarations, and Transmission Manager (advanced) • Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs • Gradually take ownership of Tier-1 GTM queries and hold release tickets General Responsibilities • Manage and resolve ServiceNow incidents and service requests within defined SLA • Perform thorough root cause analysis and document resolution notes clearly • Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues • Contribute to proactive problem management and recurring issue identification • Support minor enhancements, data fixes, and non-prod deployments • Participate in knowledge transfer sessions and maintain KT documentation Required Skills & Qualifications • 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules) • Hands-on experience with one or more of the following: • Oracle EBS Supply chain, OSFM • Oracle Order Management / Receivables • ModelN Revenue Management (Preferred) • Familiarity with ServiceNow for incident and request management • Strong analytical and troubleshooting skills with ability to perform root cause analysis • Good communication skills – ability to interact with business users, BSAs, and technical teams • Willingness to work in APAC/India time zone with occasional overlap with US hours Preferred Skills • Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS) • Experience with RMA processes or Oracle Service modules • Knowledge of Boomi integration or B2B transaction processing • Familiarity with Kinaxis or supply chain planning tools • Experience working in an ODC (Offshore Delivery Center) model