Customer Support Specialist1 Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory) ERP / Functional Knowledge • Understanding of ERP concepts such as AP and SO • Ability to understand customer business processes and translate them into system requirements. • Basic understanding of SQL/database concepts would be a plus Customer Support • Handle customer-reported issues from initial investigation through resolution. • Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions. • Communicate clearly with customers regarding issue status, findings, and expected resolution. • Integrate front-end applications with RESTful APIs and backend services. • Write clean, maintainable, and well-documented code following best practices. • 2–4 years of professional experience in JavaScript development & Support. • Experience working with REST APIs and JSON. • Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs) • Strong analytical, debugging, and problem-solving skills. • Good communication and collaboration skills.