iScala Support consultant1 Key Responsibilities Functional Responsibilities • Support and manage iScala Finance modules including: • General Ledger (GL) • Accounts Payable (AP) • Accounts Receivable (AR) • Fixed Assets • Cash & Bank Management • Financial Reporting • Gather and analyze business requirements from finance stakeholders. • Configure and support finance-related workflows and business processes. • Support month-end and year-end financial closing activities. • Work on issue resolution, process improvements, and system enhancements. Technical Responsibilities • Perform techno-functional analysis and troubleshooting. • Support interfaces, integrations, and data validations. • Work on: • SQL queries • Stored procedures • Data extraction and reporting • Batch jobs and reconciliation activities • Coordinate with technical teams for customizations and enhancements. • Support ERP data migration and validation activities. Required Skills Functional Skills • Strong understanding of finance and accounting processes • ERP finance process expertise • Financial reporting and reconciliation knowledge • Understanding of procurement-to-pay and order-to-cash cycles Technical Skills • iScala ERP support and customization • SQL and database knowledge • Reporting tools and data analysis • Integration support and troubleshooting • ERP data migration and validation Preferred Experience • Experience in managed services / AMS support environment • Experience working with global customers • Exposure to ERP integrations and automation initiatives • Understanding of ITIL/support processes Soft Skills • Strong communication and stakeholder management • Analytical and problem-solving mindset • Ability to work independently in global delivery environments • Ownership and proactive support attitude Roles & Expectations • Provide L2/L3 techno-functional support for iScala Finance operations. • Coordinate with business users for issue analysis and resolution. • Participate in enhancement, automation, and optimization initiatives. • Ensure timely resolution of incidents and service requests. • Support ongoing system stabilization and operational excellence initiatives. • Work in rotational shift on IST morning (6am to 3pm) and afternoon (3am to 12am).