ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. POSITION SUMMARY: We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team. *Printing Experience and Large Format Printing is Required!* ESSENTIAL DUTIES & RESPONSIBILITIES: • Partners with shop and remote leadership to provide administrative and managerial support for the designated shop • Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hours situation • Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info • Contacts clients with questions on specifications and/or questions regarding print job submitted • Ensures all project deadlines are met and associated cost budgets are adhered to • Trains shop staff on proper production procedures and techniques • Ensures that equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity • Manages inventory and organization of supplies • Resolves all customer escalations in a professional manner • Fills in for various departments as needed. • Other duties as assigned EDUCATION, EXPERIENCE & SKILLS REQUIRED: • High school diploma or equivalent • At least 3 – 5 years experience in a related field • Experience with Grand Large Format Printing • Strong leadership ability to motivate employees • Superior customer service ability and experience in working with customers both over the phone and in person • Ability to communicate effectively with employees when delegating work and explaining procedures and processes • Expert knowledge of equipment and materials • Ability to speak knowledgeably about department capability and company to potential and existing clients • Highly developed organizational ability • Ability to handle multiple tasks without losing focus