About the role As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing. What you’ll do • Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities • Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients • Support Client Success Managers by resolving operational issues quickly and escalating when needed • Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice • Contribute to internal and external performance reporting • Partner with Production on campaign setup, testing, and performance validation • Help improve processes and document best practices as the team scales What you’ll bring • Bachelor’s degree or equivalent professional experience • 2-4 years of experience in analytics, campaign management, or a client-facing operations role • Working knowledge of Salesforce, Tableau, and data analysis tools • Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences • Excellent written and verbal communication • Strong organization and attention to detail, with the ability to manage multiple projects at once • Self-direction and accountability in a fully remote environment Nice to have • Experience designing and interpreting A/B or multivariate tests • Familiarity with knowledge-base tools such as HelpJuice