Summary: Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. Responsibilities: • Greets patients and visitors in a prompt, courteous, and helpful manner. • Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready. • Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure. • Will process payments received by patients and post into company billing system. • Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy. • Participates with other staff to collect prior balances at the time of service. • Maintains and follows office scheduling policies. • Answers telephone, screens calls, takes messages and provides information. • Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence. • Screens visitors and responds to routine requests for information. • Maintains work area and lobby in neat and orderly manner. • Attends meetings as required. • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). • Maintains strict confidentiality. • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. • Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. • Supports and adheres to CHRISTUS Service Guarantee. • Performs other related work as assigned by leadership. Requirements: Education/Skills • High school diploma or equivalent. • Knowledge of medical terminology desirable. • Word processing and computer experience. • Excellent interpersonal skills and ability to communicate well. • Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred. • Ability to operate 10 key calculators by touch, telephone, computer, copier, and fax machine. • Ability to type 40 wpm preferred. Work Schedule: 5 Days - 8 Hours Work Type: Full Time