Job Title Call Center Representative – Pharmacy Location Lenexa, KS Schedule / Job Type Contract | 13 weeks with potential for temp-to-hire | Onsite | Days, Monday–Friday, 8:30am–5:00pm | No weekends, no on-call, no holiday requirement for contract staff Key Responsibilities • Handle high volumes of inbound and outbound calls for a mail-order pharmacy call center • Assist patients and customers with missing address information, credit card payment issues, and health insurance inquiries • Communicate professionally and courteously with patients at all times, demonstrating strong call etiquette • Navigate and utilize pharmaceutical systems to support call resolution (training provided) • Manage call volume efficiently while maintaining accuracy and quality of service Required Qualifications • Minimum 1 year of call center experience • Strong communication skills and professional call etiquette • Comfortable speaking with patients and managing a high call volume • High school diploma or GED required • Ability to commit to the start date and limit time off requests during January; full weeks off during that period cannot be accommodated Preferred Experience / Skills • Prior experience in a healthcare-related call center setting (e.g., health insurance, Medicaid, Veterans Affairs) • Familiarity with pharmaceutical or medical systems Why Join Us • Opportunity to gain experience in a pharmacy and healthcare environment with potential for a permanent position following the contract period • Consistent daytime schedule with no weekends, no on-call, and no holiday obligation for contract staff