Summary of Position The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Essential Job Requirements • Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services • Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken • Follows standard operating procedures to ensure consistency and accuracy • Addresses customers’ inquiries and resolves problems to ensure that appropriate changes are made • Refers unresolved customer grievances to designated departments for further investigation • Communicates with supervisor regarding any potential needs or concerns • Performs data entry accurately • Regular and timely attendance • Other duties as assigned Required Education • High School diploma or equivalent is required • Associates degree preferred Required Experience Professional experience using Microsoft Office products. Call center experience required.