▶︎ Job Details: • Job Title: Material Control Specialist • Client: Semiconductor • Working Location: Fremont, CA • Employment Type: Permanent/Full-time • Salary: DOE (25-29 per hr.+) • Language: English & Japanese ▶︎ What will you do: Shipping and Inventory Management • Plan shipments to make sure orders arrive on time. • Receive customer orders and arrange shipments with the right carriers. • Track inventory using the company’s inventory management system. • Help outside sales representatives and engineers with order status questions and special customer requests. • Identify and resolve shipping and delivery issues. • Review inventory procedures and suggest ways to improve them to the Material Control Director. • Perform other related duties as needed. Inside Sales and Customer Service • Help match customer needs, pricing, and technical requirements with the right products and solutions, with support from Account Managers. • Communicate customer needs, questions, and problems to the FOA Engineering Team. • Manage multiple tasks and projects to make sure customer needs are met on time. • Provide regular updates to management on monthly and quarterly projects. • Attend weekly production meetings to check manufacturing status, update delivery schedules, and keep order records accurate. • Maintain current and historical sales records, booking reports, and RMA (Return Merchandise Authorization) records. • Prepare reports by collecting and presenting accurate information, identifying problems, suggesting solutions, and following up to ensure business goals and customer satisfaction. • Prepare quotes for standard products and keep price lists updated based on instructions from Account Managers. • Provide backup support for the phone system, including answering incoming calls and directing calls to the right people. • Protect company information and keep confidential information private. Sales Support • Support new and existing customers by organizing daily tasks and schedules. • Contact customers, respond to questions, and provide sales support through phone, email, and other communication channels. • Set up new customer accounts and update existing customer information. • Maintain customer files and records. • Enter and update orders, process changes, prepare invoices, and handle filing. • Provide management with updates on pricing, customer activity, new quotes, account history, and changes in customer requirements or competitor activities. ▶︎ Required Qualifications & Skills: • At least 1 year of experience in inside sales and/or customer service, preferably in a high-tech company. • Experience in the capital equipment or wafer processing industry is a plus. • Experience with data entry and preparing spreadsheets. Required Skills • Strong verbal and written communication skills. • Good sales and customer service skills, including the ability to negotiate effectively. • Strong organizational skills and attention to detail. • Good working knowledge of Microsoft Office applications. • Advanced skills in Microsoft Excel. • Japanese language skills, including speaking, reading, and writing.