💼 Why You'll Love Working With Us: At Tru by Hilton Port St. Lucie, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable. We offer competitive benefits, including: • 🏥 Medical, Dental & Vision Insurance • 💰 401(K) with Company Match • 🌴 Paid Time Off • 💼 A professional yet friendly work culture • ✈️ Hilton Team Member Travel Discounts 🛎️ What You’ll Be Doing: As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality. Your responsibilities include: • Greeting guests warmly and handling check-ins and check-outs smoothly • Answering phones, managing guest inquiries, and resolving issues promptly • Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system • Communicating guest needs with housekeeping, maintenance, and other departments • Handling payments, balancing cash drawers, and processing transactions accurately • Managing guest accounts and updating internal systems • Operating the hotel’s switchboard and wake-up call system • Monitoring reservations and room availability to maximize occupancy • Maintaining a clean and organized front desk area • Completing shift checklists and handing off effectively to the next team member 🎯 Who We’re Looking For: • A people person with excellent communication and customer service skills • Detail-oriented and able to multitask in a fast-paced environment • Previous hotel front desk or customer service experience preferred • Familiarity with hotel systems and reservations is a plus • Flexible availability (including weekends and holidays) • High school diploma or equivalent required • Must be dependable, professional, and team-oriented 💬 Be the Reason Guests Come Back If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you.