Description Credit Union of Georgia is continuing to grow, and we are looking for a talented Member Solutions Officer to join our team. At Credit Union of Georgia, every role contributes to helping our members achieve their financial goals. Join a team that puts members at the center of everything we do! The Member Solutions Officer provides top-tier support and service to members while demonstrating expert knowledge of consumer loan products. Acting as a liaison between the credit union and its members, this individual helps identify the best loan solutions that meet the needs of both the member and the institution. Responsibilities: • Deliver exceptional member service by upholding the Credit Union of Georgia brand standards and the journEASE experience - Engage, Ask, Solve, and Excite. • Assist members with account-related inquiries, requests, and complaints, including opening new accounts and providing accurate information about credit union products and services. • Process loan applications and supporting documentation such as credit reports, income verifications, and title/lien searches with accuracy and efficiency. • Identify additional lending opportunities by reviewing member credit reports and proactively offering appropriate loan products. • Meet or exceed individual and branch loan production goals and cross-sell ancillary products such as GAP, Warranty, and Credit Shield insurance. • Support branch operations, including opening and closing procedures, and handle complex issues or exceptions in the absence of branch management. • Maintain current knowledge of credit union policies, procedures, and service standards, ensuring compliance with all regulations including the Bank Secrecy Act, Patriot Act, and OFAC. • Build strong member relationships by cross-selling and explaining the benefits of credit union products and services. • Complete required compliance, security, and professional development training within designated timeframes. • Perform other duties as assigned. Requirements • Minimum 1 year of experience in member solutions, financial services, or customer service. • At least 1 year of experience in bank or credit union lending required. • 5+ years of professional work experience preferred. • High school diploma or GED required. • College degree preferred. • All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.