OPERATIONS TEAM MEMBER - Sand Mountain Park & Amphitheater SMP SFM, LLC LOCATION: Albertville, AL DEPARTMENT: OPERATIONS REPORTS TO: DIRECTOR OF LOCAL PROGRAMMING STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Ensure correct equipment is available for games, and proper set up of all play areas • Ensure games start on time and are scored accurately • Monitor all game play areas including turf and courts • Maintain and control trash in all areas of the park and buildings • Monitor, maintain and service restrooms in all areas of the parks and buildings • Consistently communicate issues and relevant updates to your supervisor and applicable Team members • Assist with the coordination of all programming and applicable events • Assist other departments as necessary • Complete special projects, daily assignments and other duties as directed by management • Greet guests and provide answers and directions as needed • Provide courteous and friendly service to all guests and staff • Be knowledgeable about prices, leagues, and events • Report all incidents, accidents, injuries, and altercations to GM, AGM, or MOD • Know and enforce the facility's policies, procedures, and rules • Take one shift-lead responsibilities that are earned/awarded based on merit & experience • Keep book during games • Accurately operate scoreboard • Additional tasks assigned by management THE IDEAL CANDIDATE HAS: • 2-4 years of experience in the Sports/Recreation field • Strong eye for detail and safety compliance • Experience operating an electric scoreboard • Experience in coaching or mentoring athletes or children • Proven success in being a quality team member • Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events • Experience and success in customer service, leadership, and organization • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency MINIMUM QUALIFICATIONS: • Can work with a wide variety of age groups • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary • Excellent communication skills, both verbal and written • Ability to maintain focus in a high-volume, fast-paced environment • Must have excellent guest service skills • Must be detail-oriented and have outstanding organizational skills • Ability to multi-task and prioritize • Ability to remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members • Must work well with others • Must take personal initiative for the betterment of the team and facility • Commitment to the safety and wellbeing of others • Have sports experience or an interest to learn WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to lift 40 pounds waist high • May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions • Facility has intermittent noise • Will be required to operate a computer • Must be able to walk intermittently • Must be able to safely operate a Utility Vehicle