Drive study enrollment by bridging the gap between potential clinical trial participants and site investigators, ensuring research milestones and recruitment targets are met while maintaining strict regulatory compliance. Key Responsibilities • Outreach & Communication: Answer inbound inquiries and make outbound calls to prospective study volunteers generated from digital ads, databases, chart reviews, and community referrals. • Pre-Screening & Eligibility: Review preliminary medical histories and assess candidate eligibility against study-specific inclusion and exclusion criteria. • Scheduling & Handoffs: Coordinate and schedule qualified candidates for in-person or virtual screening visits, handing off finalized participants smoothly to Clinical Research Coordinators (CRCs). • Database & CTMS Tracking: Document all patient interactions, phone calls, screen results, and follow-ups accurately in a Clinical Trial Management System (CTMS) or electronic database. • Compliance: Ensure all communication and data entry strictly adhere to HIPAA (Health Insurance Portability and Accountability Act), GCP (Good Clinical Practice), and site-specific privacy protocols. • Collaboration: Partner closely with Principal Investigators (PIs), clinical teams, and marketing/recruitment leads to evaluate the effectiveness of recruitment campaigns. Qualifications & Requirements • 1 to 4 years of experience in sales, customer service, medical office administration, or clinical research (patient recruitment or call-center experience is a strong asset). • Core Skills: • Exceptional interpersonal, phone, and rapport-building communication skills. • High attention to detail and data-entry accuracy. • Familiarity with medical terminology and clinical trial workflows. • Proficiency with computers, CTMS platforms (e.g., RealTime), and electronic medical records (EMR). • Bilingual or Spanish-speaking capabilities are frequently preferred depending on the local patient population. Work environment • Typically an office-based, hybrid, or clinical site-based role involving prolonged computer and phone use, with occasional face-to-face interactions with incoming patients.