Backend Software Engineer (Infra Engineer) — Palo Alto, CA (On-site) Job Overview We are seeking a Backend Software Engineer to help us redefine customer interactions and loyalty through AI. In this role, you will develop and enhance the backend systems that power our cutting-edge AI platform, which delivers real-time, personalized customer engagement, faster problem-solving, and proactive support to drive long-term business growth. You will design and implement scalable, efficient infrastructure to support our AI agents, ensuring they deliver VIP-level service in every customer interaction. Your contributions will directly align with our mission: to create happy, loyal customers by elevating every experience through innovation and technology. Responsibilities • Design, develop, and maintain robust, scalable backend services that power AI-driven customer engagement solutions. • Implement and integrate AI models, including LLM technologies, to deliver personalized and seamless customer interactions. • Optimize backend systems for performance, scalability, and reliability to support real-time AI-driven workflows. • Collaborate closely with cross-functional teams, including marketing, sales and product managers, to innovate and refine AI-powered solutions. • Stay updated on emerging AI and backend technologies to propose and implement innovative solutions. Qualifications • 5+ years of professional experience in backend software engineering. • Strong experience designing and building scalable, high-performance backend services and APIs. • Proficient in cloud services and API development; experience with Google Cloud Platform (GCP) is preferred. • Experience with LLMs, Generative AI, or AI model integration is a plus but not required. Familiarity with open-source LLM frameworks is a plus, and experience in modern AI voice agent systems is a strong plus. • Strong programming skills, particularly in Python and Go, with an emphasis on writing clean, efficient, and maintainable code. • Passionate about leveraging technology to drive business innovation and improve customer experiences. • Comfortable working in ambiguous and rapidly evolving environments, with a proactive and adaptable mindset. • Fast learner with a startup mentality, capable of taking initiative and thriving in a dynamic, fast-paced team. What We Offer • Opportunity to work with a groundbreaking AI technology company. • A collaborative, innovative, and dynamic work environment. • Competitive salary and benefits package. • Career growth opportunities in a rapidly expanding sector. Compensation: $160,000 - $180,000 per year (base salary), plus equity and a performance-based year-end bonus. APN Job ID: 155774 About Us IntelliPro Group Inc. is a global staffing and talent solutions company. We connect exceptional professionals with leading organizations across technology, engineering, and professional services. By partnering closely with both clients and candidates, we build long-term relationships that help businesses grow and careers thrive.