Description Ready to make an impact on product quality and food safety? Help lead our QC team to ensure every product meets the highest standards. We have an opening for a Quality Control Supervisor to join our team. The Quality Control Supervisor is responsible for maintaining the safety and quality of our products to ensure they meet or exceed customer expectations and industry standards. Freshpack is a custom cheese packaging company that develops and innovates cheese products and packaging. Our products can be found in all 50 states and in most major retailers. Over the past 25 years, our team has grown from 15 to 280+ employees. It is an exciting time to join our team, as we are poised for substantial growth over the next 3-5 years. Duties/Responsibilities • Product Quality • Culture • Drive positive product quality culture through organization • Drive Accountability • Hold meetings with department heads to discuss trends and promote change • Communicate and educate plant floor personnel on product quality related topics • Manage team of Quality Control Technicians • Create and maintain fair, rewarding, and positive working environment • Promote communication and engagement • Administer and continuously improve trainings, bonus programs, and incentives • Quality • Continuously improve product quality systems • Oversee inspection and calibration programs • Continuously improve quality of products • Ensure we meet or exceed customer expectations and manage customer complaints • Lead investigations, ensure prompt resolutions from teams • Provide written responses to customers • Assist in developing solutions to reduce complaints • Food Safety • Culture • Drive positive food safety culture through organization • Drive accountability • Keep organization informed on food safety related topics • Keep a pulse on the organization's current food safety culture • Food safety team • Assist in establishing goals and objectives • Continue education by participating in external food safety trainings • Compliance • Assist with ensuring compliance with SQF Code for Food Manufacturing, preventive controls, HACCP plans, and other regulatory and customer requirements • Manage pest control program • Execute environmental monitoring program • Lead efforts against foreign material contamination, document control, GMPs, and personnel processing practices • FS/PQ Audits • Third Party (SQF, Regulatory, Customer) • Help ensure the organization is in compliance with all rules, regulations, and expectations • Maintain all food safety certifications and regulatory licenses • First Party (Internal) • Audit Freshpack systems and departments for compliance and effectiveness • Set internal expectations and prepare personnel with the knowledge for successful audits Requirements Qualifications • Positive leadership abilities • Written and communication skills • Ability to read, write, and communicate in English • Attention to detail, observation, and organizational skills • Knowledge and experience in quality control • Certified in HACCP and Preventive Controls for Human Food • Knowledgeable (1-3 years experience) in SQF and FDA regulations