Description Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans. Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank. Essential Duties and Responsibilities: • Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. • Processing order entries, up to 100 per day. • Coordinate with various branches for remote printing and must be flexible between duties. • Troubleshoot equipment as needed for repair or decide if damaged beyond repair. • Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. • Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity. • Resolve issues with the Veterans Affairs (VA) office. • Run and process daily route reports. • Cross-trained to function in multiple departments as needed Shift: 8a - 5pm (On site) Education and Skills: • High School Diploma or higher education • Brightree and Apachetta highly preferred or other windows based EMR software • Ideal candidates will have 2 years of experience in patient file creation and order production • Medical Chat Software experience • Advanced data entry skills including: 10-Key, Typing 35 WPM • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) • High Call Volume experience • Multitasking is essential, you must be able to communicate effectively while document processes. • Effectively uses time management skills. Benefits • Hours M-F 8-5 p.m. Weekends may be needed in an emergency. • 401K with 2% matching • Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage) • Paid Holidays • Vacation & Sick Time • Discretionary Employee Bonus (Performance Based) Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Requirements • Must be legally able to work in the United States. • Must be able to understand and speak English fluently. Spanish is a plus. • Must be able to work 8a - 5pm Shift • 2 years’ experience in a medical office, call center, DME, or hospital required • Ability to process written and oral communication from various sources. • Must be able to work on the weekends in emergency situations only. • Military Retirees/Veterans and/or their Family members encouraged to apply