Pay rate: $12.25/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What’s in it for YOU? • Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement Responsibilities: • Handle inbound calls regarding suspected fraud traffic, identify theft and credits • Create cases for customers and update order information related to fraud • Work on alarming cases from various fraud queues • Make outgoing calls to follow-up on fraud orders and secure equipment • Review traffic patterns and orders for fraudulent activity • Analyze network traffic and orders to assess risk and mitigate fraud • Operate in a fast-paced environment requiring timely data analysis and decision making • Utilize system tools to close cases and prevent fraud loss • Manage multiple systems and fraud queues simultaneously • Manage high-volume workload to effectively mitigate fraud What We Look for in a Candidate: • Must provide your own computer monitor, remaining equipment will be provided • Must be 18 years of age or older • High School Diploma or equivalent • Must have dedicated workspace free of distraction • Excellent communication skills • Must have high-speed internet and ability to direct plug into ethernet portal • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us • Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m. All job offers are contingent upon completion of a background check.