Pay rate: $19/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What’s in it for YOU? • Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement Responsibilities: • Greets and assists customers in Storefront lobby. • Performs opening and closing duties in Storefront lobby. • Performs CSR Greeter duties throughout the shift. • Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence. • Maintains an above-average attendance record. • Scans documentation for attachment to accounts. • Maintain good working relationships with assigned supervisors and coworkers. • Work safely without presenting a threat to self or others. • Negotiates payments and fee reductions up to established limits. • Reviews notices and verifies data through use of several computer systems • Records individual completed daily work statistics. • Troubleshoots situations accurately, quickly, and efficiently for phone customers. • Assists other departments or functions with tasks when needed. • Perform additional duties as required by management. Qualifications: • Must be 18 years of age or older • High School Diploma or equivalent required • Fluency in both the English and Spanish language • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Excellent communication skills, both, oral and written • Superb attendance, so you can be there when our customers need us