This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN. Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues. Essential Functions and Responsibilities: • Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform. • Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platform(s) and references prior collection notes in an effort to reach the member. • Performs other job-related duties as assigned. Experience: • Minimum 1 year of experience in collections, account recovery, delinquency management, consumer lending, or negotiating payment arrangements is required. • Experience in customer service, account servicing, financial services, call center operations, banking, or credit union environments is preferred. • Experience working with skip tracing, loss mitigation, payment arrangements, and other account recovery activities, including resolving delinquent debt, negotiating payment solutions, handling difficult conversations, and maintaining professionalism is preferred. Education: • High School Diploma or GED is required Other Skills Required: • Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint. • Excellent organizational and analytical skills. • Ability to communicate clearly and professionally with all levels of an organization. • Excellent written and verbal communication skills, including business writing ability. • Excellent time management skills and accustomed to working with deadlines.