Piper Companies is looking to fill the role of Operations Associate for an award-winning company located in the Raleigh-Durham Area. We are seeking a positive, motivated, and energetic individual to provide excellent support to customers while also supporting teammates. This Operations Associate position requires time in-office 3 days per week. Working hours are 9AM-6PM Monday-Friday. Responsibilities of the Operations Associate Include: • Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits. • Maintain timely and professional communication with all clients through phone, email, chat, and text channels. • Retain client knowledge of products and knowledge of customer procedures and rules. • Continue communication with managers and other team members regarding special project developments and assigned responsibilities. Qualifications for the Operations Associate Include: • Bachelor's degree is required. • Must pass call center simulation test. • Intermediate PC skills including all Microsoft office software. • Ability to work on a team and thrive in a team environment. Compensation for the Operations Associate include: • $20-$23 per hour • Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick leave if required by law, and Holidays This job opens for applications on 11/5/26. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: customer service associate, customer service, customer support, customer service rep, customer service representative #LI-EB1 #HYBRID