Position Function • The Service Supervisor directs and coordinates field installations, customer service and fleet issues. • This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department. • This role is responsible for the overall direction, coordination, and evaluation of these units. • The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Role and Responsibilities • Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements. • Identifies and executes solution on quality control issues. • Maintains the fleet maintenance; inspects issued tools and equipment. • Conduct weekly safety briefings with field employees. • Confers with department supervisors and sales personnel to determine status of existing and newly sold projects. • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions. • Trains new installers. • Direct involvement on difficult installations. • Maintains quality in the field for all Commercial Installers and Service. • Passes vital product information to field employees. • Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions. • Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis. Qualifications • Working knowledge and proficiency with MS Word, Excel, Lotus Notes. • Familiarity with AS400 and JD Edwards preferred. • Minimum of 2 to 3 years in operations management, outside sales or accounting. • Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized. • Strong leadership and business metrics management skills. • Strong relationship building skills. • A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations. • Must have valid DL. Education • College degree in Sales, Marketing or Business preferred, but not mandatory. Physical / Work Environment Requirements • Ability to stand for long periods of time in a non-climate controlled environment. • Ability to lift up to 50 pounds.