We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Manager Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience. Service Manager $65,000-$75,000 Plus, OneTeam Bonus Program Monday-Friday Great Benefits! Essential Job Functions: • Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally) • Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role. • Direct and maintain the daily operations of the service department, including expenses and profitability of the service department. • Keep accurate safety records, document service actions, lead discussions, and conduct meetings. • Collaborate with company management to support and implement growth strategies • Other tasks as assigned by management. Qualifications: • A minimum of three years’ successful management experience, within the construction industry preferred. • Excellent organizational skills. • Demonstrated ability in providing excellent service to both internal and external customers through effective communication • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) • High school diploma or equivalent. Job Type: Full-time Work Environment/Physical Demands: • Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch. • Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. • Answering the phone and speaking with customers and employees. • The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise. Benefits: • Health, Dental, Vision, Life & Disability Policies • 401K Plan with Company Match • Company supported Health Savings accounts • Paid Holidays & Vacation Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered. We are always on the lookout for people who bring fresh perspective and life experiences to our team.