The HRIS Analyst serves as the primary liaison between Human Resources Operations and the HRIS team, acting as the initial point of contact for escalations and enhancement requests. This role is responsible for assessing incoming issues, coordinating resolution efforts across HRIS functional areas, and ensuring requests are routed efficiently to the appropriate resources. The HRIS Analyst identifies opportunities to improve HR processes, simplify user experiences, and reduce administrative effort across the organization. Working closely with HR Operations, HR functional owners, and HRIS team members, this role analyzes recurring issues, recommends sustainable solutions, and drives improvements that increase self-service adoption, reduce case volume, and enhance the employee and manager experience. Success in this role requires strong analytical skills, a customer-focused mindset, process improvement expertise, and the ability to influence stakeholders to challenge existing practices and adopt more effective ways of working. This role offers a predominantly remote work environment, with the expectation of attending onsite meetings and collaborative events at our Restaurant Support Center in Tampa, Florida on a regular basis, generally once per month. To support ongoing collaboration and potential business needs that may require additional in-person attendance, candidates must reside within the greater Tampa Bay area and be able to commute to the office as needed. ESSENTIAL DUTIES • Serves as the primary intake and triage point for Workday-related escalations submitted to the HRIS team. • Partners with HR Operations and HR functional owners to identify trends and opportunities that reduce support demand and improve the employee and manager experience. • Evaluates issues, gathers requirements, identifies root causes, and coordinates resolution activities with appropriate HRIS resources. • Collaborates with HRIS team members to design, test, and deploy system solutions that support business requirements. • Maintains and enhances HR knowledge articles, SOPs, system documentation, and user guides. • Assists with projects to ensure quality, timeliness, and proper use of HR information and technology solutions. • Provides day-to-day production support for assigned HR technologies and processes. EDUCATION: • Bachelor's Degree in Information Systems, Human Resources, Business Administration, or related discipline, or equivalent experience required. JOB REQUIREMENTS/EXPERIENCE • 2-4 years of experience supporting HR systems, HR Operations, or Human Resources processes. • Experience working with HR technology solutions, preferably including exposure to Workday. • Strong understanding of HR processes and the employee lifecycle, with the ability to identify opportunities for process improvement and operational efficiency. • Demonstrated problem-solving, analytical, and root cause analysis skills with the ability to translate business needs into effective solutions. • Strong communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences and partner effectively across functions. • Experience gathering requirements, supporting testing and deployments, and managing multiple priorities in a fast-paced environment. • Customer-focused mindset with strong organizational skills, attention to detail, and the ability to work independently and collaboratively. Bloomin' Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at BloominBrandsBenefits.com. We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. #LI-TK1