POSITION PURPOSE Assists the Director of Hotel Operations in overseeing and coordinating daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the hotel. ESSENTIAL FUNCTIONS • Ensures that all areas of the hotel are properly cleaned and ready for guests’ arrival. • Anticipates and assesses guests’ needs and responds in a courteous and professional manner. • Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response to requests. • Interfaces with maintenance/engineering to report/recommend maintenance/repair needs. • Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment. • Supervises and assists staff in housekeeping duties. • Controls storage of lost and found items. • Ensures housekeeping carts are well maintained. • Inspects rooms on a daily or other scheduled basis. • Develops, implements, and maintains deep cleaning schedules. • Develops, implements, and monitors department budget; manages expenses within approved budget constraints. • Prepares accurate and timely reports as required. • Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow. • Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations. • Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. • Prepares and follows up on incident and accident reports • Prepared to assist employees during peak periods. • Conduct department pre-shift and monthly department staff meetings. • Perform other related duties assigned by management. QUALIFICATION STANDARDS: Education: • High school diploma or equivalent, with degree in Hospitality/Business Management preferred. Experience: • A minimum of 4 years’ experience in Housekeeping Management, with a minimum of 4 years of experience working in a four/five-star hotel environment preferable. • Understanding of Housekeeping standards, operating goals and objectives, policies and procedures, projects, organization, delegation, and follow-through. • Inspiring and motivating others to perform well. • Contributing to building a positive team spirit. • Ability to plan, organize and prioritize work to meet deadlines. • Setting expectations and monitoring delegated activities, following through to completion. • Results-oriented, with concern for quality and attention to detail. • Managing performance to improve efficiency and control costs. • Identifying and resolving problems in a timely manner, developing alternative and innovative solutions. • Building commitment and overcoming resistance. • Developing Housekeeping personnel’s skills, encouraging growth and a focus on quality. • Cross cultural sensitivity. • Excellent guest service skills and orientation. • Speaks clearly and persuasively in positive or negative situations. • Writes clearly and informatively. • Demonstrates group presentation skills, participates in meetings. • Knowledge of forecasting, budgeting, and cost control. • Understanding of cleaning techniques and supplies and operation of housekeeping equipment. • Initiative, with persistence to overcome obstacles. • Integrity, dependability, and reliability. • Adaptability and flexibility in dealing with changing demands. • Flexible with schedule, holidays, and weekends. • Fluency in English and Creole required • Fully conversant with computerized systems. • Prior knowledge and experience with Opera PMS, Service Optimization, HOTSOS and Birch Street.