Description The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: • Play an active role by collaborating with Practice Leads to create and maintain documents and procedures. • Execute, with Project Managers and Practice Leads, on large projects on time and on budget. • Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely. • Be the Lead Engineer on projects that have multiple different technologies. • In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc. • Proactively execute collaboration between different business units to provide a world class experience for the customer. • Demonstrate excellent communication skills and take a leadership role in Team and customer meetings. • Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them. • Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor. • Maintain current vendor/industry specific certifications and stay current on new products and solutions. • Create and manage customer proof-of-concept and trial implementations of collaboration solutions. • Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise. • Meet annual billable goal hour goal, as defined by HBS. This number may change over time as the business evolves. Requirements How to qualify: • 5+ years in a technical related field • Bachelor’s Degree or equivalent experience • CCNP or equivalent level experience • Experience designing and implementing Collaboration solutions - Cisco, Zoom, Microsoft Teams Voice • Experience designing and implementing Video solutions - Cisco, Zoom, Microsoft Teams Voice • Advanced Contact Center experience - Cisco, Zoom, Dynamics 365 • Maintain an outcome focused mindset • Have strong prioritization skills • Always be a team player • Carry a professional attitude and respectful demeanor Why HBS? Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of: Performance – HBS is driven to achieve exceptional results in all aspects of our business. Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts. Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success. Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business. Excellence – HBS takes great pride in all we do and strive for excellence always. What you can expect from HBS: • Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) • Growth Opportunities • Community Involvement • Personal Development • Employee and Family Celebrations • Green Initiatives • Personal Time Off • Work Life Balance • Recognition and Awards Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today! Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.