Description KEY ACCOUNTABILITIES Essential Duties and Responsibilities Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties. • Returning patient, provider, and third part calls in a timely manner. • Scheduling appointments in accordance with AMH guidelines. • Checking patients in and out, which includes collecting, entering, and verifying patient demographic information. • Scanning and organizing patient paperwork. • Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP. • Assessing charges, including past due balances and collection of fees. • Participating in internal or external educational opportunities relevant to the role. Drug screen and background check required. Requirements PERFORMANCE REQUIREMENTS KNOWLEDGE & SKILLS • Excellent interpersonal skills in group and community settings. • Ability to plan, schedule and coordinate. • Effective management of multiple duties and responsibilities in a clinical setting. • Demonstrates respect, dignity and empathy with patients. • Sound leadership and judgment. • Excellent communication skills in person, on the phone and in written communications. • Flexibility in a rapidly growing and changing work environment. • Strong attention to detail. • Exceptional customer service skills. • Ability to maintain confidentiality of financial and clinical information. • Excellent listener. • Demonstrates initiative. EDUCATION/EXPERIENCE REQUIRED QUALIFICATIONS • High school diploma or General Educational Development (GED)