Job Description About the Role We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution. Key Responsibilities • Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues. • Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues. • Provide proactive, timely status updates to stakeholders regarding incident progress and resolution. • Maintain accurate, up-to-date ticket records and operational logs for all reported incidents. • Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance. Requirements & Qualifications • Hands-on experience in corporate desktop support (Level 1 / Level 2 environments). • Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies. • Demonstrated experience coordinating with third-party service providers and vendors. • Equipped with and capable of utilizing basic hand tools for on-site hardware setups. • Strong communication skills and detail-oriented record-keeping habits.