Description Intake Specialist Location: Alive main campus, Nashville, TN Status: PRN Hours: Minimum of 24 per month Are you a Intake/Call Center Specialist who desires to work in a capacity in which your efforts directly impact clinicians, patients and their families? The ideal candidate is a master at multi-tasking and is very organized. If you are excited to use your talents and skill set in a way that truly makes a difference in the middle Tennessee healthcare market, we can't wait to talk with you! SUMMARY Under the direction of the Director of Intake & Admissions, the Intake Specialist responds to inquiry and intake calls, assists with administrative duties and is cross-trained for other provider relations roles. The Intake Specialist supports the admission of patients, communication with providers (internal and external), data entry and documentation. ESSENTIAL DUTIES AND RESPONSIBILITIES • Represents the agency as assigned to promote services and co-markets with provider relations representatives. • Serves as back-up to Director of Intake & Admissions as needed. • Serves as liaison and provides feedback from referral sources. • Collaborates with physicians, social workers, discharge planners, and clinical coordinators to gather all available information for treatment plans (discharge orders, etc.). • Answers and responds to multiple calls including inquiry, intake, family and healthcare providers. • Gives accurate, consistent, compassionate attention to each call. • Maintains patient, family and staff confidentiality. • Files, faxes, logs and maintains data in an accurate and readily accessible fashion. • Enters data, manipulates and retrieves data in proper reporting structure. • Routes paperwork appropriately and in a timely manner. • Assists with administrative duties as assigned by Director of Intake & Admissions Director of Clinical Partnerships • Other duties may also be assigned. Requirements EDUCATION and/or EXPERIENCE Associates Degree (A.A.) from college or technical school; one year's related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Current driver's license and automobile insurance as required by Tennessee State Law.