Essential Functions: • Performs inspections for products manufactured by dental technicians; performs quality control inspections according to the quality standard procedures. • Evaluates each case thoroughly to ensure correct product per Rx specifications. • Serves as a liaison between dental technicians and managers. • Communicates with colleagues, dental technicians, and managers in a prompt articulate manner on a continuous basis. • Relies on extensive technical knowledge to make decisions and accomplish departmental goals. • Communicates with supervisors, quality control personnel, and technicians about work quality, quality standards, turnaround time, deadlines, and work flow. • Provides constructive feedback to all dental technicians in regards to quality of work produced. • Ensures high productivity and work quality by problem solving, motivating, and helping technicians. • Seeks advice and input from the manager when needed. • Understands all file trees. • Sends and receives files to and from specified labs as directed. • Trains technicians. • Performs other related duties and projects as business needs require at direction of management. • Determines functionality of restoration type for each product. • Identifies possible defects and assist with all technicians’ inquiries and Contact Technical Advisors if needed. • Evaluates remake cases and identifies root of cause to communicate results to Manager and Supervisor. • Identifies and resolves undercut and draw issues. • Adjusts and re-evaluates bite and clearance issues. • Serves as back up for Quality Control Technicians and assesses Digital Order processors in forwarding cases to the correct division. Education and Experience: • Prior dental experience or background a plus. • High school diploma or equivalent. • Minimum two (2) years of dental experience. Pay Range: $18.00/hr