Summary These positions are located within the Consolidated Patient Account Center (CPAC) at the VA Medical Center in Asheville, NC. The CPAC provides a broad range of business services in support of VISN and VAMC operations that include: Billing, Collections, Pharmacy Claims Processing, Accounts Receivable Management, Customer Service, Financial and Performance Reporting, Patient Access, Insurance Identification and Verification, and Quality Assurance. Duties ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties include, but are not limited to, the following: Reviewing accounts receivable records, debt cases, and supporting documentation to ensure accuracy and compliance with VA policies and Federal regulations; Performing debt collection activities including follow-up on contacts, notices, and maintaining due process requirements; Researching, analyzing, and resolving accounts receivable discrepancies and determining appropriate collection actions; Evaluating repayment options, compromises, write-offs, and referral actions based on case documentation and financial data; Reviewing and validating requests for recoupment against insurance, eligibility, and billing records for accuracy and completeness; Auditing billing and collection documents for errors, omissions, duplication, and inconsistencies; Investigating third party liability cases including tort, workers compensation, and auto claims to support recovery determinations; Analyzing medical, insurance, and legal documentation to determine appropriate collection actions and case outcomes; Coordinating with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies; Communicating with legal counsel regarding delinquent debts, bankruptcy cases, and enforcement actions; Preparing documentation and supporting records for refunds, adjustments, write-offs, and account closures; Reconciling accounts receivable data between VistA and financial management systems and correcting discrepancies; Monitoring accounts receivable reports and maintaining statistical data on collections, delinquent accounts, and write-offs; Updating financial systems with case actions, collection status, and account adjustments and maintaining supporting documentation and case files for all collection and recovery actions; and Performing other related duties as assigned. Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for AD HOC telework. AD HOC telework eligibility will be discussed during the interview process. Qualifications Minimum Requirement: The following are minimum requirements for appointment as a Financial Accounts Technician in the Veterans Health Administration (VHA), which all applicants must meet. Specialized Experience (GS-06): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-05). Qualifying examples of specialized experience would typically include but are not limited to: maintaining and updating financial records, case files, and supporting documentation; communicating with internal and external stakeholders to resolve routine billing questions; performing basic data entry and filing of financial or case documentation; and verifying that required forms and supporting documents are complete. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this GS-6 grade level.