Now Hiring: IT Support Technician What You’ll Do • Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail. • Properly escalate unresolved issues to external IT vendor while keeping staff updated. • Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support. • New employee technology onboarding setup and administration: • Obtain and prepare necessary technology equipment for new/newly promoted employees • New user set-up of technology credentials (email, technology program access, etc.) • New employee day one technology equipment onboarding • Troubleshoot issues • Assist in maintaining our digital security policies, internally and externally. • Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use. Who You Are • A strong communicator with excellent verbal and written communication skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Ability to act with integrity, professionalism, and confidentiality. • Ability to work independently. • Strong understanding of basic business math. • Strong customer focus, including the ability to manage customer needs and multiple work priorities. • Proficient with Microsoft Office Suite or related software. • A passion for serving others and making a difference in our community. • Someone who lives our values: Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together What You Bring • Associate’s Degree in related field preferred. • Must have and maintain a valid New York State Drivers’ License and reliable transportation. • Strong Microsoft Office skills Compensation: $23.00 - $29.00 an hour Competitive benefits and a career with purpose Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Ability to twist, bend and reach on a frequent basis. • Must be able to lift fifty (50) pounds at times. • Must be able to access and navigate each department at the organizations facilities. Core Values: • OWN IT. We are motivated and responsible for our actions and results. • DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box. • BE BOLD. We jump when faced with a hurdle. • BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues. • WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.