The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. This role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction. Essential Functions/Responsibilities (other duties may be assigned): • Train new front desk staff and ensure consistent training on updated procedures • Assist in interviewing and onboarding new Front Desk team members • Manage front desk staffing to ensure adequate coverage • Oversee office supply inventory; delegate or perform ordering as needed • Support annual performance evaluations for Front Desk staff • Maintain cleanliness and functionality of the front desk area • Greet and assist patients upon arrival; answer questions and address concerns • Schedule appointments and manage multiple physician calendars • Register new patients and update existing demographic and insurance information • Support patient flow by notifying providers of arrivals and managing delays • Maintain and update patient records, including data entry, faxing, and scanning • Collect payments (copays, deductibles, coinsurance, balances) and sell OTC items • Verify insurance eligibility and referrals for upcoming appointments • Maintain records for orthotics received and coordinate follow-up appointments • Prepare daily reports, deposit slips, and upload documentation to shared files • Ensure accounts receivable/payable changes are updated accurately in records • Maintain office inventory and equipment; coordinate service and repairs Required Skills and Experience: • 2–5 years of lead administrative support experience in a medical setting • Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes • Excellent customer service and communication skills • Ability to work in a fast-paced, high-demand environment • Team-oriented with flexibility and a willingness to learn • Proven ability to multi-task, work under pressure, and maintain attention to detail • Must uphold HIPAA compliance at all times • Exercise sound judgment and discretion • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems • Ability to establish and maintain effective relationships with patients, staff, and the public • High School Diploma • Frequent travel between office locations may be necessary Benefits Offered: • Health Insurance (Single & Family plans available) • Life Insurance • Disability Insurance • 401(k) Plan with Company Match • Employee Discount Program • Paid Time Off (PTO) • Paid Holiday