Duties & Responsibilities Audio Operations & Collaboration: • Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term • projects. • Provide technical support to end users as part of the Rentex 24/7 support system. • Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly. • Assist with locating economical parts from reputable suppliers needed for product repairs. • Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation). • Keep QC guides up to date and create guides for new Audio gear purchased. • Actively update and adjust substitutions and accessories as new products are added to inventory. Quality Control & Repairs: • Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides. • Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes. • Training & Documentation: • Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas. • Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes. Communication & Cross-Team Support: • Partner with warehouse techs, sales support, and operations to keep shows on track. • Provide clear, timely updates in tickets and chats; escalate appropriately when risk increases. Success Metrics: • Repair turnaround time and aging RMA counts trend down; more assets back in circulation faster. • Support responsiveness improves: strong first-contact resolution and helpful documentation links. • Inventory readiness: new SKUs are fully onboarded (kits, subs, accessories, guides) before first deployment. Minimum Qualifications • Proven experience with the allocation of parts to repair audio equipment. • Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases. • 5+ years of field experience in the audio discipline within live entertainment environments; Education: High school diploma minimum. Preferred • Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics. • Comfort with inventory/asset systems and barcoding workflows. • Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I. • Ability to travel occasionally to major hubs. Work Style & Tools • Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides. • Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures. • Able to lift and move professional audio equipment safely when needed. About Rentex Rentex is a national provider of professional audio, video, and computer rentals serving production companies, events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7 technical assistance across major U.S. hubs. Learn more at www.rentex.com. Rentex is an equal opportunity employer.