Job Purpose The Sr. Analyst, Supply (Order Management) will ensure parts availability to support OE service and accessory parts requirements. They are responsible for ensuring we minimize impacts to customers on critical orders by using sound and standardized expediting processes as well as critical thinking skills to help resolve customer impacting backorder situations. This person will help minimize time spent out of vehicle for our OE customers due to parts supply and thus limit the financial exposure of vehicle buy backs or vehicle rental expense. This person may attend meetings and frequently communicate with OEs and vendors linking the relationship with MPA Supply. They will also be responsible for developing and improving standard operating procedures (SOPs) as well as training employees. Ensuring parts and accessories are expedited for critical vehicle down situations requires strong communication, a customer centric and proactive mindset, excellent organizational skills, great follow up, and strong critical thinking. These responsibilities have a direct impact on MPA customer service (customer satisfaction ratings, fill rate, and backorder lines), expenses (freight, warehousing, vehicle buy back expense, and vehicle rental expense), income (parts sales), and therefore have an impact on company profitability. Key Accountabilities Review daily dealer backorder and port shortage reports and take appropriate action to resolve critical customer backorders, including XVOR/UPER orders to minimize risk of buy backs. (35%) Expedite vendor purchase orders to minimize critical inventory and dealer backorder situations. Support expediting parts and elevate concerns through the proper channels. (30%) Develop, review, document, communicate, and maintain standard operating procedures (SOPs) to ensure timely resolution of aging customer critical backorders. (10%) Effectively communicate with Management of MPA and OEs on business KPIs, current statuses, and issues and resolutions to provide better customer service. (15%) Work closely with customers (OEs) and vendors to support business and improve processes. (10%) Key Performance Indicators Monitor dealer Back Orders continuously and communicate with suppliers and customers on delivery in order to achieve highest customer service levels and Fill Rates, while operating within business constraints of inventory value and air freight expenses. Prepare and reconcile purchase orders for assigned parts on a regular basis, including air and sea orders, urgent air (VOR/XVOR) orders, initial/new model parts orders, and other special orders, as required to support customer needs and MOBIS purchase targets. Communicate with Management of MPA and customers on issues and resolutions to ensure timely identification of risks or issues and to provide better customer service through process improvement. Administration of customer critical back order expedite, escalation, and resolution process. Develop processes to minimize risk of vehicle buy back and rental expense due to aging parts or accessory back orders where vehicle is off road. Manage special projects as determined by management or business need. Coordinate with OEs and Systems department to address any system problems effecting the planning and expediting of parts and accessories. Take an active role in identifying and recommending modifications to the Parts System to aid in inventory planning and to improve customer service. Participate in the design, testing and implementation of short and long term computer system enhancements. Monitor KPIs and provide direction to meet objectives. Generate reporting to ensure proper KPI tracking and issue communication. Support any ad-hoc requests for analysis, information, special projects, or additional tasks. Major Challenges and Key Decisions The Sr. Analyst, Supply (Order Management) will coordinate with suppliers, PDCs, Ports, OE Field and Corporate personnel to identify any supply issues and to resolve to ensure required parts are procured and delivered to the customer in a timely manner. This position requires independent judgment and pro-active decision-making within the general guidance from company and department policies. Work Schedule and Travel Requirements Work Schedule Monday - Friday 8:00 AM - 5:00 PM; Flexible Schedule at the discretion and approval of Manager Travel Required Yes