Provide support for local applications and databases; diagnose and fix defects in production and testing environments, etc. Provide technical support for office applications. Assist with documentation, testing and playing a support role to developers and other Business Analysts on an ad hoc basis. Provide ongoing support for Essentials processes. Support the Software Development Life Cycle (SDLC) and participate in the development sprints. Participate in developing documentation and job aid documents. Assist in evaluating MedPro requirements to ensure that service expectations are achievable, and business needs and specifications are developed and met. Participate in the Agile development process Participate in company and community activities. Perform other duties as assigned.