Summary This position is located in the Consolidated Patient Account Center (CPAC) in the organization of the Chief Finance Officer (CFO) with the incumbent serving as the Manager of the Accounts Management Department. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions, and the integration of VHA Industry best practices. Duties Major Duties include, but are not limited to: Monitoring and evaluating administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services. Responsible for all accounts receivable activities for all the facilities assigned to the CPAC. Ensuring that collection activities are conducted in accordance with established laws, rules, regulations, and policies Providing management oversight, guidance and direction for monitoring activities designed to ensure the integrity and accuracy of healthcare collection activities. Identifying negative trends and developing strategies for improvement. Monitoring the review of claims data in order to identify patterns or trends and to ensure accurate billing in accordance with appropriate rules and regulations. Taking appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions. Ensuring maximum benefit payments are received from insurance companies and/or Third-Party administrators. Maintaining accuracy and updating of current workflow tools to accommodate resource allocation. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am-4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Financial Management Specialist - Accounts Management/PD109000 and PD033640 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/12/2026. GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-13 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in healthcare billing, collections, laws, regulations, and claims submission requirements. Experience with healthcare support operations, including accounts receivable, billing, health information management, patient access, compliance, insurance, and financial reporting. Experience providing financial oversight, budget formulation, and execution sufficient to assess program and funding changes and recommend financial or budgetary actions under time constraints. Preparing complex reports, memoranda, program recommendations, and reprogramming justifications. GS13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience applying healthcare billing, collections, claims-submission requirements, and applicable laws, regulations, policies, and procedures to resolve complex issues and improve outcomes. Experience performing and evaluating healthcare support functions, including accounts receivable, billing, health information management, patient access, compliance, insurance, and financial reporting. Experience providing financial oversight and executing budget formulation and execution activities, including analyzing changes in program plans, funding, financial conditions, and performance milestones. Experience analyzing financial and budgetary relationships and developing timely recommendations for program, funding, and budgetary actions under changing conditions, competing priorities, and time constraints. Experience preparing and presenting complex reports, memoranda, program recommendations, reprogramming justifications, and other written products for senior leaders and decision-makers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level.