Job Title: Pharmacy TechnicianJob Description We are seeking a dedicated Pharmacy Technician to serve as the primary resource for inbound telephone calls, minimizing workflow interruptions due to non-clinical customer inquiries. This role involves handling calls to schedule medication delivery and payment, updating customer profiles, and ensuring successful distribution of packages. Responsibilities • Handle inbound and outbound calls to schedule medication delivery and payment. • Directly respond to customer inquiries or route calls to appropriate staff. • Update concise progress notes for quick assessment of referral status. • Manipulate management information systems to answer questions regarding refills and provide status of prescriptions. • Answer patient questions during refill scheduling and transfer to clinical team when appropriate. • Identify and report adverse events and product complaints to clinicians. • Perform other duties as assigned, varying slightly depending on team/program requirements. Essential Skills • Registered Pharmacy Technician in NC preferred. • Experience with call centers. • Proficient in management information systems and Microsoft applications. • Excellent verbal and written communication skills. • Ability to show empathy when talking to patients. • Professional telephone manner. • Strong attention to detail. Additional Skills & Qualifications • Customer service experience preferred. • Medical office experience or knowledge of medical terminology preferred. • Pharmacy experience. • Medical claims experience is a plus, but not required. Work Environment The position offers a hybrid work environment, with training conducted entirely on-site. Once training is completed and performance metrics are consistently met, the schedule shifts to two days in the office and three days remote. The initial training schedule is Monday through Friday, 9:00 AM - 5:30 PM, while the permanent schedule will be Monday through Friday, 11:30 AM - 8:00 PM EST. The position is based in Cary, NC, USA. Job Type & Location This is a Contract position based out of Cary, NC. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Cary, NC. Application Deadline This position is anticipated to close on Nov 20, 2026. Workplace Type This is a fully onsite position in Cary,NC. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.