Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Clinical Specialist II, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Essential Duties and Responsibilities of a Patient Service Representative • Greets and registers patients in a friendly and service-oriented manner. • Obtains proper insurance and patient information, collects signatures, and ensures accuracy and completion of necessary documentation. • Verifies and updates patient/physician/insurance changes to ensure proper billing. • Collects and records and ensures proper handling of co-pays and fees. • Answers and transfers incoming phone calls. • Schedules, reschedules or cancels new or current patients, confirms appointments, and notifies staff of changes when necessary. • Enters accurate information in the system. • Pre-registers, submits reports and documents, inputs clinical data for the appointment, and requests prior imaging as needed. • Gives patients appropriate orientation for preparatory and safety protocols. • Respond to patients' questions and concerns and refer to supervisors when necessary in an expedient manner. • Maintains awareness of the temperament/mood of patients in the lobby to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients. • Communicates appointment delays in a timely fashion and offers to reschedule in circumstances where delays could be significant. • Coordinates with the back-office staff for timely and effective care of patients. • Obtains proper authorization and identification before release of confidential medical records. • Uses clerical skills (e.g. filing, organizing, processing incoming mail, etc.). • Provides management with reports and logs when required. Essential Duties and Responsibilities of an MRI Technical Aide • Takes accurate patient medical histories with MRI safety and records information into patients’ medical charts and/or electronic medical records systems for patient flow and accurate encounter documentation. • Accurately maintains and records patient communication during exams. • Stocks and maintains all supply levels for assigned area; orders and restocks following site guidelines/protocols. • Support technologists with procedures as needed, including setting up coils, scheduling maintenance, and/or cleaning the MRI suite, and other duties as assigned. • May administer oral contrast to patients and provide instructions as needed under the direction of a technologist. • Comply with all HIPAA, confidentiality, and safety guidelines for a laboratory / clinical environment. Ensures appropriate personal protective equipment (PPE) and exercises universal precautions when dealing with all patients and exams. • Maintain a clean, safe, and compliant MRI control room space. Decontaminate equipment, coils, and exam/control room using the designated products and procedures. • Respond to requests and questions efficiently, effectively, and positively. • Handles upset or irate individuals professionally and courteously. • Remains aware of appointment delays and schedule changes and regularly communicates to the front desk team and/or Site Management. • May burn CDs as indicated. • Report any equipment malfunctions to MRI Steering Technologist and Site Manager. • Assists in the performance of QC, including daily visual checklist and weekly QC. • Accurately and correctly positions patients for exams, including placement of coils. • Assist with completing all patient screening documents and scan them appropriately. • Assists with lifting and transferring physically challenged patients to and from exam tables • May remove and properly dispose of IV catheters, bandages, and puncture sites. • Provide any discharge instructions in conjunction with the MRI Steering Technologist. • Communicates effectively with the MRI Steering Technologist. Essential Duties and Responsibilities of a DEXA Technologist • Performs high-quality DEXA (Bone Density) and diagnostic radiographic services (limited to chest, extremities, skull, and torso-skeletal) on patients within the legal scope of licensure. • Monitors patient's well-being during exams; recognizes patient discomfort or medical problems and takes appropriate action. • Responds to physician questions regarding exams. • Greets incoming patients and visitors. • Coordinates with office staff for timely care of patients. • Cross-trains and helps as needed with patient registration, as a Technologist Aide, and/or in other departments. • Operates imaging equipment correctly. • Positions patients correctly. • Explain the radiology procedure to the patient before performing the exam. • Immobilizes the patient as necessary. • Practices radiation protection. • Evaluate radiographs and/or DEXA scans for technical quality. • Maintains patient records and filing system. • Prepares supply orders and forwards them to the radiology technologist. • Maintains equipment and keeps work area clean. • Produces high-quality diagnostic images and /or bone density scans on time while providing excellent patient care. • Treats patients and customers, including family members or care providers who may accompany the patient, with courtesy, professionalism, and respect. • Understands and uses the equipment's scales, field of view, gain, voltage, amps, and other adjustments and factors to produce high-quality images and/or DEXA scans. If You Are: • Graduated from the ImagingWorks program and perform duties as a Patient Service Representative, MRI Technical Assistant, and DEXA Technologist. This position will play a vital role in the assigned region and assist in coverage at the home location and as assigned across the region. • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Must have graduated from the ImagingWorks Intern program • Must have a valid and current Basic Life Support (BLS) certification • Must have a valid and current California State DEXA license • Must have one of the following: a high school diploma or general education degree (GED) • Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communication skills. • Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management. • Must be willing to drive to other Imaging Centers as directed by management • Must have a valid Driver’s License in good standing We Offer: • Comprehensive Medical, Dental and Vision coverages. • Health Savings Accounts with employer funding. • Wellness dollars • 401(k) Employer Match • Free services at any of our imaging centers for you and your immediate family. Pay Range: $25.00 - $25.00 / per hour