Overview The Team Lead, Financial Counseling works under the direction of the Financial Counseling Supervisor and provides day-to-day leadership and support for the Financial Counseling Department. This role oversees activities that help patients access healthcare coverage and financial assistance resources, including Medicaid eligibility screening, Medicaid application assistance, financial assistance counseling, and support throughout the approval and appeals process. Responsibilities include coordinating daily workflows, monitoring work queues and productivity, providing staff coaching, training, and onboarding support, conducting quality reviews, communicating process and regulatory changes, assisting with recruitment and staff development activities, collaborating with county Medicaid offices and community partners, and working with internal departments to ensure exceptional customer service, regulatory compliance, and achievement of departmental goals. Performs other duties and responsibilities as assigned to support departmental and organizational objectives. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred Experience 1 Year Medicaid Policies and Procedures Required 4 Years Patient Registration Or Accounting/Finance - Billing Or Insurance Verification and Authorizations Required