Starting Range: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities: • Opens deposit accounts • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) • Closes loans for customers for applicable business lines (i.e. consumer lending) • Ability to process ATM, ITM, TCR and ICOM • Makes referrals to other bank business lines and third-party partners • Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio • Responsible for operational compliance and adherence to policy • Handles daily account maintenance and other service issues as necessary • Understands and provides support in achieving quarterly sales • Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit) Teller Duties: • Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. • Cash checks for customers and non-customers according to bank policy. • Process and properly record the sale of monetary instruments (i.e. official bank checks). • Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. • Process foreign currency purchases and sales. • Process various types of loan payments and credit card cash advances. • Relative to all duties, must adhere to all bank policies and procedures. Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one verse the other. Qualifications: • Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor. • Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. • Individual should be an outgoing self-starter and be technically literate. • Basic business acumen and professionalism is a must. • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. • Ability to build relationships and strong alliances across the organization. • Ability to quickly learn all details about the products and services offered by the bank. • High School diploma or equivalent • 2-4 years of sales experience in a retail, financial services or hospitality environment preferred. Working Conditions: • Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact. • Incumbent must be able to transport items weighing 15 pounds or more.