About Project Resources Group (PRG) As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including: • Back Office Processing • Technical Support • Network Infrastructure • Engineering & Design • Project and Program Management • Outside Plant Damage Cost Recovery Services With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise. Job Summary Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Cable & Telecom Damage Specialist in the Wilmington, NC/Jacksonville, NC area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results. Key Responsibilities • Perform on-site assessments of underground and aerial cable plant damages. • Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc. • Professionally photograph and document the damaged scene to accurately portray and determine liability. • Collaborate with the client’s locate company and exchange relevant damage information. • Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party. • Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards. • Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel. • Work with the client and contractors to obtain and write up job repair costs from the damage. • Compile all case-related material and email it to the local handling office. • Assist the Claims Recovery team with follow-up actions after damage site reviews. • Develop and maintain monthly market reporting and lead client meetings to review updates. • Maintain a working knowledge of the entire PRG claims process. Required Qualifications • Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage. • Must be willing and able to utilize a personal vehicle for work-related travel as required. • Must possess strong written and verbal communication skills. Preferred Qualifications • Proficient in Microsoft Word and comfortable using public or shared computer systems • Strong analytical and logical reasoning skills • Familiarity with the cable industry and/or utility locating industry • Previous experience in the telephone industry, including equipment and job costing is highly desirable • Background in business operations with a strong attention to detail • Proven ability to multitask and effectively manage time in a dynamic environment • Claims background is also a plus Physical Requirements • Ability to sit, stand, and walk for extended periods. • Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel. • Ability to walk and work on uneven terrain and in varying weather conditions. • Ability to occasionally lift and carry up to 25 pounds. • Ability to bend, stoop, or reach as necessary to perform essential job duties. Compensation and Benefits We offer a competitive salary ($51,000 - $54,000 based on experience), plus overtime for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including: • National mileage reimbursement for vehicle use • Medical, dental, and vision coverage for employees and dependents • 401(k) retirement plan, with company match after 1 year • Short-term disability coverage after 1 year • Paid time off and holidays • Additional perks such as company-paid life insurance, and other supplemental insurances available • #INDDFI