Position Overview We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track. Responsibilities • Manage and supervise a team of outbound callers. • Monitor daily calling activity and individual performance. • Set goals and ensure callers meet productivity targets. • Prepare and maintain daily and weekly activity reports. • Track calls, contacts, leads, and appointments. • Ensure proper follow-up and accurate recordkeeping. • Provide guidance, feedback, and support to callers. • Help improve calling processes and team performance. Requirements • Previous experience managing or supervising a small team. • Experience in a call center, telemarketing, sales, or appointment setting environment. • Good organizational and communication skills. • Comfortable using computers, spreadsheets, and basic reporting tools. • Reliable, detail-oriented, and able to hold a team accountable. • Must be located on Long Island or within the NYC metropolitan area. CRM or call center software experience is a plus, but not required. We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly. Perks • Medical, Dental & Vision benefits area available.