Description Redwood City, CA | Toyota | Japanese brand | Fixed ops | Absorption | CSI | Technician development | Service leadership experience required | High volume | Peninsula | Bay Area | Silicon Valley | Veterans encouraged to apply | $100,000 - $200,000/yr IS THIS YOU? • You have 5+ years in service management or a service leadership role and you own CSI, absorption, and technician and advisor performance • You're ready to lead the service department at a high-volume Peninsula Toyota store where guests are informed and value their time WHO WE ARE Toyota 101 is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Redwood City or Anchorage, the standard is the same. Do right by people, every time. WHAT YOU'LL DO • Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction • Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate • Coach and develop service advisors through repair order reviews and clear performance expectations • Drive technician productivity and development -- manage workflow, support certification advancement, and keep your best people • Manage department financial performance, including revenue, expenses, and absorption targets • Partner with parts so inventory supports service throughput • Maintain Toyota certification compliance, warranty administration, and manufacturer requirements • Manage staffing, scheduling, and onboarding for advisors and technicians • Handle guest escalations with composure and a solution-first approach WHAT WE'RE LOOKING FOR • 5+ years in service management or a service leadership role at a franchised dealership -- required • Toyota or import brand experience strongly preferred, ideally in a high-volume store • Demonstrated CSI and absorption results • Coaching-first leadership -- you develop advisors and technicians rather than managing around them • Operational discipline across scheduling, workflow, documentation, and warranty compliance • DMS experience required -- CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent • Valid driver's license with a clean driving record WHAT WE OFFER • $100,000 - $200,000/yr • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Career path -- strong Service Managers at Swickard grow into fixed ops director and broader operational leadership roles • Employee vehicle purchase and service discounts WHY TOYOTA 101 • A high-volume Peninsula Toyota store with steady service traffic, so the department you lead has real volume to work with • Silicon Valley guests value their time, so accurate promise times and a smooth drive earn their loyalty and their referrals • Full department ownership -- advisors, technicians, financials, and the guest experience all sit with you • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • Our HEART values -- Honor every guest, Engage sincerely, Anticipate needs, Respond graciously, Thank intentionally -- are the operating standard for the service department If you're a proven service leader ready to run fixed ops at a high-volume Peninsula Toyota store -- apply.