Job Description: Company Overview: Pat’s Heating & Air Conditioning has been a trusted name in Milwaukee Area HVAC since 1989, and still promises the same 5-star customer service with every interaction. Pat’s Heating & Air Conditioning has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as company breakfasts, a competitive benefits program, an engaging team environment, and great company culture, Pat’s is searching for the next stellar HVAC professional to join our growing team. Position Overview: Pat’s is searching for a reliable and dedicated HVAC Service professional to diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions. If you are looking for a low-stress environment, great company culture, and competitive company benefits, apply today! Responsibilities: • Complete all general HVAC in-home, service calls. • Establish customer rapport to sell the right products and services. • Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. • Educate and assist customers in choosing the best finance options and maintenance plans. • Explain replacement opportunities for aging, inefficient or underperforming systems. • Understand your service criteria and hold yourself accountable for exceeding revenue goals. • Show yourself as professional and knowledgeable to win new referrals and repeat business. • Work alongside customer service and dispatch to ensure the overall success of the business. • Maintain a clean, organized job site and well-inventoried truck. • Participate actively in all training exercises, morning meetings, trade shows and retreats. • Train and mentor apprentices to ensure quick, accurate repairs and installations. • Be accurate and timely with invoices, time cards, curbside feedback and option sheets. • Other responsibilities as assigned. Requirements: • Licensed with knowledge of local HVAC codes and the ability to make on-the-job applications. • Develop proven track record in heating and cooling systems including ability to draw simple diagrams, and read blueprints and other diagrams. • Continued education and training to obtain NATE certification. • Clean, safe driving record. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communication. • High integrity with advanced social skills and ability to make solid connections. • Strong desire to be a better technician tomorrow than you are today. • A competitive individual contributor who also loves to win as a team. Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.