ROLE AND RESPONSIBILITIES • Completes assigned quality assurance audit reviews timely per assignment and in line with SLA. • Works to identify key risks in the assigned area and escalates concerns to their supervisor. • Provide feedback to supervisor on success and failures identified during the Quality Assurance process. • Reports any training needs or opportunities to management. • Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines. • Ensure regulatory and operational compliance for loans reviewed. • Responsive to internal and external customer needs in a timely, accurate and professional manner. QUALIFICATIONS AND TECHNICAL SKILLSETS: • 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred. • Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have • Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations. • Excellent communication skills across multiple stakeholder levels, both internally and customer-facing. • High level of attention to detail • Outstanding analytical capabilities to deconstruct a complex situation into root causes. • Ability to judge and assess situations in a very objective manner. • Ability to maintain a calm demeanour in critical, escalated, fast-paced situations. • Demonstrated analytical-thinking and problem-solving experience. • Able to prioritize one’s own daily activities. • Capable of working in a team environment • Can use good judgement NOTES: Prefer candidates already residing in Bangalore